There are many definitions of customer loyalty. Yet each of them fails to realize that loyalty runs hand-in-hand with emotions. Customer loyalty is the result of ...
You should hope that you deal with people that are strong in customer loyalty so they keep coming back for more.
Building customer loyalty isn't easy, but it's worth the effort. Our free 40-page guide is full of research, tips, and ideas on the art of customer loyalty.
Customer satisfaction is a joke. It's customer loyalty that's the real challenge.
Customer loyalty is the key to profitability. The reason is simple. It costs more–geometrically more–to acquire a new customer than to keep a current one.
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You know that coffee shop where you get your caffeine fix every morning? You earn a stamp for every cup o’ joe, and then get a free one when your card is all fi